F&Q
Answer: We are currently in the process of applying for APP approval and are awaiting a response.
Answer: We are currently in the process of applying for APP approval and are awaiting a response.
Answer: The gemstones we use are sourced from RJC (Responsible Jewelry Council) certified suppliers, ensuring they meet the highest standards of ethics, fair wages, and responsible practices.
Answer: The gemstones we use are sourced from RJC (Responsible Jewelry Council) certified suppliers, ensuring they meet the highest standards of ethics, fair wages, and responsible practices.
Answer : Yes, we do! If your single purchase exceeds $2,500, you will receive $100 off. For discounts on larger orders, please email us at info@epoch-jewelry.com.
Answer : Yes, we do! If your single purchase exceeds $2,500, you will receive $100 off. For discounts on larger orders, please email us at info@epoch-jewelry.com.
Answer : Yes, we offer a lifetime warranty. If you find that your jewelry is damaged, we will replace it for free immediately. Please email us at info@epoch-jewelry.com for assistance.
Answer : Yes, we offer a lifetime warranty. If you find that your jewelry is damaged, we will replace it for free immediately. Please email us at info@epoch-jewelry.com for assistance.
Answer : We accept payments with Shop Pay, PayPal, Apple Pay, Google Pay, and the following credit cards: American Express, Mastercard, and Visa.
Answer : We accept payments with Shop Pay, PayPal, Apple Pay, Google Pay, and the following credit cards: American Express, Mastercard, and Visa.
Answer : Once the checkout process is complete, you will be directed to a page that shows your order confirmation. You will also receive an email confirming the order within 48 hours. Once your order is packed and shipped, you will receive a second email informing you that it has been shipped, including shipment details and tracking information.
Answer : Once the checkout process is complete, you will be directed to a page that shows your order confirmation. You will also receive an email confirming the order within 48 hours. Once your order is packed and shipped, you will receive a second email informing you that it has been shipped, including shipment details and tracking information.
Answer : Yes, once your order has been shipped, you will receive an email notification containing the tracking number associated with your package. You can use this tracking number to view the location of your package on the carrier's website. Please note that sometimes a carrier's website can take up to 48 hours to show shipping information.
Answer : Yes, once your order has been shipped, you will receive an email notification containing the tracking number associated with your package. You can use this tracking number to view the location of your package on the carrier's website. Please note that sometimes a carrier's website can take up to 48 hours to show shipping information.
Answer : Available express shipping options and their prices according to your region will be shown at checkout. If you have any questions or comments, please reach out to info@epoch-jewelry.com prior to placing your order, and we will be happy to help you.
Answer : Available express shipping options and their prices according to your region will be shown at checkout. If you have any questions or comments, please reach out to info@epoch-jewelry.com prior to placing your order, and we will be happy to help you.
Answer : We understand that pins can sometimes break easily, especially with larger jewelry pieces. Rest assured, this is unlikely to happen with our products. Our pins are made from implant-grade ASTM F136, which is very strong. You will find them to be very durable!
Answer : We understand that pins can sometimes break easily, especially with larger jewelry pieces. Rest assured, this is unlikely to happen with our products. Our pins are made from implant-grade ASTM F136, which is very strong. You will find them to be very durable!
Answer : Orders are generally processed and shipped on the next business day. The estimated delivery times below start from the day your order ships, which is confirmed via a shipping notification email. These timeframes can vary slightly based on customs or courier delays.
CANADA
Orders to Canada are shipped via Canada Post. Expected delivery ranges from 3 to 9 business days, depending on your selected shipping method and location.
USA
Shipments to the U.S. use USPS and generally arrive within 3 to 10 business days. Please be aware that customs procedures can occasionally extend delivery times.
EUROPE
Deliveries to Europe are handled by UPS or Asendia, with estimated arrival times between 5 and 24 business days. Customs processes may add additional time in certain regions.
ARGENTINA & CHILE
We ship to Argentina and Chile using USPS or UPS, with expected delivery between 5 and 24 business days, based on your location and selected shipping option.
BRAZIL
Orders to Brazil are sent via UPS or Asendia, typically arriving within 5 to 23 business days.
PUERTO RICO
Puerto Rico orders are shipped with UPS or USPS, usually arriving in 3 to 5 business days depending on the region.
AUSTRALIA
Shipments to Australia use UPS or Asendia, with an estimated delivery of 5 to 23 business days.
COLOMBIA
UPS or FedEx handles deliveries to Colombia, with arrival times around 7 business days.
HONG KONG
We ship to Hong Kong via UPS or Asendia, with an estimated delivery time of 5 to 23 business days.
Please remember that Epoch Body Jewelry is not liable for any customs or duties charges due upon delivery.
If you have questions about shipping to specific areas or need more information, reach out to info@epoch-jewelry.com. We’re here to help you with any inquiries!
Answer : Orders are generally processed and shipped on the next business day. The estimated delivery times below start from the day your order ships, which is confirmed via a shipping notification email. These timeframes can vary slightly based on customs or courier delays.
CANADA
Orders to Canada are shipped via Canada Post. Expected delivery ranges from 3 to 9 business days, depending on your selected shipping method and location.
USA
Shipments to the U.S. use USPS and generally arrive within 3 to 10 business days. Please be aware that customs procedures can occasionally extend delivery times.
EUROPE
Deliveries to Europe are handled by UPS or Asendia, with estimated arrival times between 5 and 24 business days. Customs processes may add additional time in certain regions.
ARGENTINA & CHILE
We ship to Argentina and Chile using USPS or UPS, with expected delivery between 5 and 24 business days, based on your location and selected shipping option.
BRAZIL
Orders to Brazil are sent via UPS or Asendia, typically arriving within 5 to 23 business days.
PUERTO RICO
Puerto Rico orders are shipped with UPS or USPS, usually arriving in 3 to 5 business days depending on the region.
AUSTRALIA
Shipments to Australia use UPS or Asendia, with an estimated delivery of 5 to 23 business days.
COLOMBIA
UPS or FedEx handles deliveries to Colombia, with arrival times around 7 business days.
HONG KONG
We ship to Hong Kong via UPS or Asendia, with an estimated delivery time of 5 to 23 business days.
Please remember that Epoch Body Jewelry is not liable for any customs or duties charges due upon delivery.
If you have questions about shipping to specific areas or need more information, reach out to info@epoch-jewelry.com. We’re here to help you with any inquiries!
Answer : There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that we do not have any control over these fees and cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we cannot reimburse you for duties and taxes paid upon delivery. If you have any questions regarding duties, please reach out to info@epoch-jewelry.com prior to placing your order, and we will be happy to help you.
Answer : There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that we do not have any control over these fees and cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we cannot reimburse you for duties and taxes paid upon delivery. If you have any questions regarding duties, please reach out to info@epoch-jewelry.com prior to placing your order, and we will be happy to help you.
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